Fehintola Oyedele
Upper Marlboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
JUDECARE HEALTH CENTER
08.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Manager's Assistant
WINGS 21
08.2017 - 05.2019
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Representative
Joyela Nigeria Ltd
05.2015 - 04.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
B.SC - Accounting And Business Management
EKITI STATE UNIVERSITY
NIGERIA07.2015
Skills
- Order Fulfillment
- Document Control
- Professional Telephone Demeanor
- Promotional Support
- Service Standard Compliance
- Multi-Line Telephone Operation
- Sales Expertise
- Computer Proficiency
Timeline
Customer Service Representative
JUDECARE HEALTH CENTER
08.2020 - 01.2023
Sales Manager's Assistant
WINGS 21
08.2017 - 05.2019
Customer Service Representative
Joyela Nigeria Ltd
05.2015 - 04.2016
B.SC - Accounting And Business Management
EKITI STATE UNIVERSITY
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