Felecia Gaitor
Las Vegas,NV
Summary
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering, and troubleshooting. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Elevance Health
05.2023 - Current
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Assisted customers in navigating company website
- Provided excellent customer service ensure that concerns with be address within a timely manner
- Explain member and provider benefits, change PCP and eligibility to ensure first call resolution
Customer Service Representative
Mindlance Temp Agency/ Elevance Health
12.2022 - 05.2023
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Assisted customers in navigating company website
- Provided excellent customer service ensure that concerns with be address within a timely manner
- Explain member and provider benefits, change PCP and eligibility to ensure first call resolution
Retail Merchandiser
SAS Retail Services
10.2020 - 12.2022
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Updated manuals to reflect amending of rates, rules or regulations.
- Assisted in the planning and execution of special events or promotions, driving foot traffic into the store.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Established strong vendor relationships to maintain and support business.
Education
GED -
Desert Rose High School
Las Vegas, NV06.2006
Skills
- Direct Sales
- Issue and Complaint Resolution
- Product and service solutions
- Live chat support
Timeline
Customer Service Representative
Elevance Health
05.2023 - Current
Customer Service Representative
Mindlance Temp Agency/ Elevance Health
12.2022 - 05.2023
Retail Merchandiser
SAS Retail Services
10.2020 - 12.2022
GED -
Desert Rose High School
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