Felecia Harry
Columbia,,SC
Summary
Dynamic and detail-oriented hairstylist with a proven track record at Creme De La Creme Loc Shop, excelling in client consultations and advanced hair styling techniques. Recognized for outstanding customer service and building lasting relationships, I effectively increased salon revenue through product upselling and personalized hair care plans, ensuring client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Hairstylist
Creme De La Creme Loc Shop
Columbia, SC
11.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Maintained clean and organized work station, complying with health and safety standards.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
Cosmetology
Southeastern College
Columbia, SCNursing
Greenville Technical College
Greenville, SCAcademics ,Cosmetology ,And Fashion
Hayfield Secondary
Alexandria, VA06.2010
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Advanced communication skills
- Relationship building and management
- Highly motivated self-starter
- State licensed cosmetologist
- Strong leader
- Hair extensions
- Natural hair care
- Men and women haircuts
- Hair analysis
- Social media promotion
- Sales expertise
- Outstanding client retention
- Balayage technique
- Updo styling
- Thermal styling
- Hair straightening
- Continuing education
- Sanitation practices
- Chemical safety
- Cosmetology
- Barbering techniques
- Hair detox treatments
- Outstanding customer service
Timeline
Hairstylist
Creme De La Creme Loc Shop
11.2019 - Current
Cosmetology
Southeastern College
Nursing
Greenville Technical College
Academics ,Cosmetology ,And Fashion
Hayfield Secondary