- Baking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering with youth soccer as an assistant
- Team Sports
Felicia Alcorn
Woodville,TX
Summary
Dedicated and customer-focused professional with experience in food service and customer service roles. Skilled in delivering excellent customer experiences, maintaining high-quality standards, and working efficiently in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with a proven track record of ensuring customer satisfaction and supporting operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
01.2017 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Starbucks
02.2016 - 12.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system and handled money correctly.
Bakery Assistant
Albertsons
01.2013 - 06.2013
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Operated commercial kitchen equipment and tools.
Education
High School Diploma -
Columbia Basin College
Pasco, WA12-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Multitasking Abilities
- Problem-solving
- Cool under pressure
Certification
- CPR certified by American Heart Association
- Food Handler Certificate (FHC)
Interests
Timeline
Server
Buffalo Wild Wings
01.2017 - 05.2018
Barista
Starbucks
02.2016 - 12.2016
Bakery Assistant
Albertsons
01.2013 - 06.2013
- CPR certified by American Heart Association
- Food Handler Certificate (FHC)
High School Diploma -
Columbia Basin College
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