Felicia Brock
Summary
With over 29 years of professional experience, I have honed my communication, time management, and problem-solving abilities. My previous employers have consistently praised my exceptional customer service and adept conflict resolution skills. In my role as an Account Representative, I was responsible for marketing initiatives, schedule management, and customer service.
Overview
14
14
years of professional experience
Work History
Account Representative
Robby West – State Farm Agency
01.2014 - 01.2022
- Established trusting, professional relationships with customers in person and via telephone.
- Identified customer needs and educated on the plan options available while mitigating concerns.
- Managed appointment schedules ensuring efficiency.
- Collaborated effectively with an interdisciplinary team.
Account Representative
Mansa Nicome – State Farm Agency
01.2008 - 01.2014
- Mentored new employees ensuring a smooth acclimation into the workplace.
- Positively represented State Farm at outreach events.
- Communicated with customers regularly establishing rapport.
- Marketed a variety of insurance plans detailing benefits and drawbacks.
- Collaborated effectively with an interdisciplinary team.
Education
A.S. - Business Administration
Brookdale Community College
01.2005
Skills
- New Jersey Real Estate License
- Property and Casualty License
- Life and Health Insurance License
- Notary Public
Timeline
Account Representative
Robby West – State Farm Agency
01.2014 - 01.2022
Account Representative
Mansa Nicome – State Farm Agency
01.2008 - 01.2014
A.S. - Business Administration
Brookdale Community College
Skills
- Customer Service
- Product Marketing
- Conflict Resolution
- Time Management
- Computer Skills