Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Calhoun

Lakeland,FL

Summary

Dynamic Food Service Supervisor with a proven track record at Lakeland Regional Health, excelling in staff leadership and food safety compliance. Enhanced customer satisfaction and reduced waste through effective inventory management and training initiatives. Skilled in coordinating kitchen operations, fostering a collaborative environment, and ensuring high-quality service delivery.

Overview

2026
2026
years of professional experience

Work History

Food Service Supervisor

Lakeland Regional Health
2007 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Established and managed team schedules and shift assignments.

Dietary Assistant

Valencia Hills Health & Rehab
03.2001 - 05.2010
  • Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
  • Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
  • Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
  • Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
  • Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
  • Supported the achievement of nutritional goals for patients by carefully measuring ingredients and following recipe guidelines.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Dietary Aide

Florida Presbyterian Homes
10.1998 - 2001
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Cashier

Steak N Shake Restaurant
01.1998 - 10.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

John Cox
Lakeland, FL
06.1998

Skills

  • Staff supervision
  • Kitchen staff coordination
  • Staff leadership
  • Food preparation
  • Schedule management
  • Ordering supplies
  • Food safety compliance
  • Inventory management
  • Waste reduction

Timeline

Dietary Assistant

Valencia Hills Health & Rehab
03.2001 - 05.2010

Dietary Aide

Florida Presbyterian Homes
10.1998 - 2001

Cashier

Steak N Shake Restaurant
01.1998 - 10.1998

Food Service Supervisor

Lakeland Regional Health
2007 - Current

John Cox

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