Felicia Clark
Somerset,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Affordable Housing Eligibility Specialists
Nu Life Village
01.2021 - 05.2023
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Apartment Leasing Agent
Carey gardens apartments
02.2018 - 02.2021
- Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
Remote Customer Service Representative
NU-IMAGE Skin And Body Studio
01.2010 - 03.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Day Care Teacher
Carey Gardens Community Day Care
04.2008 - 12.2015
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized and supervised large and small group activities.
Education
Diploma - Computer Science
Jefferson High School
New York, NY06.2000
Skills
- Applicant engagement
- Effective communication skills
- Proficiency in Software
- Telephone Etiquette
- Appointment Scheduling
- Data Entry
- Application Review
- Verbal Communication
- Interviewing
- Public Assistance
- Problem-solving abilities
- Reliability
- Professionalism
Certification
Registered Behavior Technician certificate
Registered Behavior Technician
A Registered Behavior Technician (RBT) is a paraprofessional who implements behavior analysis programs under the supervision of a Board Certified Behavior Analyst (BCBA). we work primarily with individuals with autism or other developmental disabilities, helping to teach and reinforce positive behaviors and skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Affordable Housing Eligibility Specialists
Nu Life Village
01.2021 - 05.2023
Apartment Leasing Agent
Carey gardens apartments
02.2018 - 02.2021
Remote Customer Service Representative
NU-IMAGE Skin And Body Studio
01.2010 - 03.2017
Day Care Teacher
Carey Gardens Community Day Care
04.2008 - 12.2015
Diploma - Computer Science
Jefferson High School
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