Felicia Clopton
Hoover
Summary
Calm and professional effective team leadership and conflict resolution. Enhancing team performance and operational efficiency while ensuring exceptional guest experiences.
Overview
13
13
years of professional experience
Work History
Associate Manager
Cracker Barrel
Bessemer
2025.11 - Current
- Managed inventory levels, ensuring consistent stock availability for menu items and minimizing shortages.
- Collaborated with staff to enhance guest experiences and service quality.
- Evaluated team member performance, providing targeted coaching to enhance skills and effectiveness.
- Delegated tasks and tracked project personnel performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
Cracker Barrel Restaurant
Pelham
2021.10 - 2025.11
- Supervised team members during shifts to ensure smooth operations and service quality.
- Trained new staff on restaurant policies, menu items, and customer service protocols.
- Monitored employee performance and provided feedback for improvement.
Lead Teacher / Key Holder
School For Amazing Kids
Pelham
2013.06 - 2021.12
- Developed engaging lesson plans for diverse student needs.
- Led classroom activities to promote collaborative learning experiences.
- Fostered a positive classroom environment that encouraged creativity and exploration.
- Organized activities to promote physical, mental and social development of each child.
- Conducted assessments to evaluate student understanding and skills.
Education
Associate of Arts - Sociology
Merritt College
Oakland, CA1997-06
Skills
- Inventory management
- Standards maintenance
- Team performance evaluation
- Onboarding support
- Relationship management
Timeline
Associate Manager
Cracker Barrel
2025.11 - Current
Shift Leader
Cracker Barrel Restaurant
2021.10 - 2025.11
Lead Teacher / Key Holder
School For Amazing Kids
2013.06 - 2021.12
Associate of Arts - Sociology
Merritt College