Summary
Work History
Education
Skills
Certification
Timeline
Work Availability
Accomplishments
Affiliations
Work Preference
Generic

Felicia Dzoch

Pottstown,PA

Summary

Recent graduate with foundational knowledge in Medical Billing and Coding and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Work History

Customer Service Associate

Wawa
04.2026 - Current
  • Process customer transactions efficiently using point-of-sale systems.
  • Maintain clean and organized service areas to ensure optimal customer experience.
  • Demonstrated adaptability by learning multiple roles within the store environment quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

Express Factory Outlet
10.2025 - Current
  • Assist customers with product selection and provided exceptional service to enhance shopping experience.
  • Operate point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
  • Processed inventory shipments, organized stockroom, and ensured merchandise availability on the sales floor.
  • Conducted regular price checks and ensured compliance with promotional displays for optimal pricing accuracy.

Merchandise Processor

Goodwill Keystone Area
10.2024 - 09.2025
  • Processed incoming merchandise efficiently, ensuring accurate sorting and categorization.
  • Optimized storage space utilization with effective reorganization and consolidation strategies for processed merchandise.
  • Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
  • Operated warehouse equipment safely to facilitate merchandise handling and inventory management.

Education

Certificate of Completion - Medical Billing And Coding

Montgomery County Community College
Pottstown, PA
05-2026

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Certification

  • Certified Billing and Coding Specialist (CBCS)
  • Mental Health First Aide (MHFA)

Timeline

Customer Service Associate

Wawa
04.2026 - Current

Sales Associate

Express Factory Outlet
10.2025 - Current

Merchandise Processor

Goodwill Keystone Area
10.2024 - 09.2025

Certificate of Completion - Medical Billing And Coding

Montgomery County Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Exceeded monthly quota 6 times.
  • Awarded “Employee of the Month” in 2020

Affiliations

  • United States Army National Guard

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementPaid time offHealthcare benefitsPaid sick leaveCompany Culture401k matchWork from home optionStock Options / Equity / Profit SharingWork-life balancePersonal development programsTeam Building / Company Retreats

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Felicia Dzoch