Felicia Fierro
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
2
2
years of professional experience
Work History
Manager
Charley's Phillycheesesteak
Odessa , TX
06.2024 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Manager
Cinnabon
Odessa , TX
11.2023 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Key Holder Supervisor
Shoe Dept. Encore
Odessa , TX
03.2023 - 10.2023
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
Skills
- Operations Management
- Staff Development
- Business Administration
- Marketing
Timeline
Manager
Charley's Phillycheesesteak
06.2024 - Current
Manager
Cinnabon
11.2023 - 06.2024
Key Holder Supervisor
Shoe Dept. Encore
03.2023 - 10.2023