Felicia Fortes
Brockton,MA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Meditech and Epic.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Signature Healthcare Brockton Hospital
10.2022 - 02.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Unit Secretary
Signature Healthcare Brockton Hospital
09.2020 - 09.2022
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Crew Member
Dunkin Dounts
06.2017 - 05.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Associate of Arts - Psychology
Massasoit Community College
Brockton, MA05.2022
High School Diploma -
Brockton High School
Brockton, MA06.2018
Skills
- Medical Insurance and Verifying
- HIPAA Compliance and Patient Confidentiality
- Medical Terminology Knowledge
- Professionalism
- Interpersonal Skills
- Organizational Skills
- Problem Solving and Critical Thinking
- Documenting and Recording Information
- Heartsaver CPR AED (CPR AED)
Timeline
Patient Service Representative
Signature Healthcare Brockton Hospital
10.2022 - 02.2023
Unit Secretary
Signature Healthcare Brockton Hospital
09.2020 - 09.2022
Crew Member
Dunkin Dounts
06.2017 - 05.2019
Associate of Arts - Psychology
Massasoit Community College
High School Diploma -
Brockton High School
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