Felicia Garcia
Mercedes,Tx
Summary
I am high-energy, organized at any job and highly effective in my work. Analytical and strategic to go the extra mile for on-time content delivery. I take pride in my work. I am family motivated.
As a service professional, I bring valuable experience in maintaining high standards of cleanliness and customer service. Proven ability to support team goals and adapt to changing needs, ensuring seamless operation. Known for reliability, effective communication, and strong attention to detail.
Overview
12
12
years of professional experience
Work History
Porter
Deployed Services
10.2024 - 03.2025
- Took care of detainees supplies and food.
- Restocked supplies and managed inventory for Border Patrol.
- Was in charge of supply room detail.
- Passed Border Patrol background security.
Supervisor
Contact Point 360
03.2023 - 09.2024
- Take Tier 2 escalated calls.
- Monitor/Assist team’s inquiry chat.
- Monitor Daily/Weekly/Monthly stats.
- Answer/track all calls on the attendance line.
- Submit corrective action documents/term if necessary.
- Track agents aux codes, such as lunch, breaks, etc.
- Troubleshoot and submit tech issues.
- Track agents occurrences.
- Submit agents days off request.
- Track & submit payroll for my team.
- Evaluate and score calls for each of my agents weekly
- Conduct coachings.
- Implement all necessary changes required by upper management.
- Enforced Policy and Procedures.
- Have patience for all types of people and have always remained professional.
Customer Service Representative
Ticketmaster
02.2018 - 02.2023
- Handled multiple lines of business such as, phone calls, emails, and chat service.
- Took care of customers that needed assistance with orders that were already placed.
- Processed exchanges, refunds, shipping, and provided information on events.
- Was cross trained for VIP, National VIP, Canada, and ADA seating.
- Excelled at going above and beyond for the customers
- Placed top 10% in the business for meeting required stats.
Marketing, Cashier, Hospitality
Chick-fil-a Mcallen, Tx
03.2013 - 02.2018
- Coordinated and ran onsite and offsite events
- Directed and coordinated marketing activities and policies to promote products.
- Applied sales forecasting techniques.
- Suggestive selling
- Analyzed business developments and monitored market trends.
- Worked as a cashier when business needs me to.
- Worked on hospitality, catered to customers needs. Worked to improve faster service without putting the needs of our guests to the side.
- Did payroll for myself and those within my management.
Education
High School Diploma -
Homeschooled
Donna, Tx01.2004
Skills
- Creative and innovation
- Market research
- Organized
- Fast learner
- Hard at work
- Willing to go beyond what is asked
- Trustworthy
Timeline
Porter
Deployed Services
10.2024 - 03.2025
Supervisor
Contact Point 360
03.2023 - 09.2024
Customer Service Representative
Ticketmaster
02.2018 - 02.2023
Marketing, Cashier, Hospitality
Chick-fil-a Mcallen, Tx
03.2013 - 02.2018
High School Diploma -
Homeschooled
Similar Profiles
Arianna BennettArianna Bennett
Porter at Deployed ServicesPorter at Deployed Services
EDWIN ALEXANDER MUNOZ AVILESEDWIN ALEXANDER MUNOZ AVILES
PORTER at DEPLOYED SERVICESPORTER at DEPLOYED SERVICES
Forrest C. DanielsonForrest C. Danielson
Senior Financial Analyst at Deployed ServicesSenior Financial Analyst at Deployed Services
Sarah SalinasSarah Salinas
Teacher Aide at Ninos Inc Corporate HeadstartTeacher Aide at Ninos Inc Corporate Headstart
MONICA CHANDECKMONICA CHANDECK
Chronic Care Coordinator at WellboxChronic Care Coordinator at Wellbox