Felicia Glover
Redway,CA
Summary
Detail oriented team Player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Personable and compassionate with superior communication and rapport building skills. Motivated with and engaging personality and flexible approach. As well as upbeat, friendly and anticipating customer needs to facilitate an enjoyable experience.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Jerold Phelps Community Hospital
07.2015 - 06.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Card Dealer
Bear River Casino Resort
06.2012 - 09.2014
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Assisted new players with learning game rules and strategies, enhancing their overall experience.
- Handled cash transactions accurately and securely, contributing to casino revenue growth.
- Mitigated complex player disputes through diplomatic problem-solving techniques, maintaining a positive gaming environment for all.
- Increased customer satisfaction by providing friendly and efficient card dealing services.
- Dealt cards according to gaming standard procedures.
- Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
- Applied probability, statistical theory and other advanced mathematical concepts.
- Promoted responsible gambling habits among patrons, adhering to casino guidelines regarding limits and self-exclusion policies.
Bookeeper
Giammanco And Sons Produce
06.2006 - 06.2014
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Placed Orders From Clients
Education
Associate of Applied Science - Nursing
College of The Redwoods
Eureka, CACertified Nursing Assistant
Eureka Adlt School
Eureka, CA06.2015
Esthetics
Fredrick And Charles Beauty College
Eureka, CA06.2013
High School Diploma -
Royal High School
Simi Valley, CA06.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Elementary
Timeline
Certified Nursing Assistant
Jerold Phelps Community Hospital
07.2015 - 06.2017
Card Dealer
Bear River Casino Resort
06.2012 - 09.2014
Bookeeper
Giammanco And Sons Produce
06.2006 - 06.2014
Associate of Applied Science - Nursing
College of The Redwoods
Certified Nursing Assistant
Eureka Adlt School
Esthetics
Fredrick And Charles Beauty College
High School Diploma -
Royal High School
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