Felicia Gomez
Los Lunas,NM
Summary
Proven leader and efficient multitasker, excelled in fast-paced environments at Chili's Restaurant and McDonald's, enhancing customer satisfaction and team performance. Skilled in cash handling and exceptional customer service, demonstrated by resolving disputes and streamlining operations. Achieved significant improvements in guest engagement and staff agility through proactive problem-solving and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Chili's Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager
McDonald's Restaurant
10.2004 - 01.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Computer Science And Programming
New Mexico State University
Grants, NM08.2026
High School Diploma -
Estancia High School
Estancia, NM08.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Food Running
- Table Bussing
- Reliability
- Time Management
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Chili's Restaurant
05.2024 - Current
Manager
McDonald's Restaurant
10.2004 - 01.2013
No Degree - Computer Science And Programming
New Mexico State University
High School Diploma -
Estancia High School
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