Felicia Hoxie
Eugene,OR
Summary
Dynamic Medical Assistant with a proven track record at Keiperspine, excelling in patient-focused care and effective problem-solving. Enhanced patient flow and reduced wait times through optimized scheduling. A reliable team player, I trained staff and improved continuity of care, ensuring exceptional service and operational efficiency in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Keiperspine
Eugene, OR
05.2016 - Current
- Managed appointment scheduling, optimizing daily patient flow and reducing wait times.
- Delivered exceptional patient care by addressing inquiries and providing education on procedures.
- Maintained electronic health records with precision, enhancing data accessibility for medical personnel.
- Collaborated with healthcare team to streamline patient follow-up protocols, improving continuity of care.
- Trained new staff on office procedures and best practices for patient interactions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Referral review and scheduling new patients.
- Triaging patient calls.
- Scheduling surgeries, reviewing preop and postop instructions.
- Coordinating with surgery center and hospital for patient surgeries.
- Communicating with outside reps for patient surgeries.
- Surgery and injection authorizations.
- Verifying patient insurance benefits.
- Discussing postop pain and postop concerns with patients.
- Performing x-ray before patient exam.
Store Manager
Ross Dress for Less
Salem, OR
01.2015 - 05.2016
- Trained and developed team members to enhance customer service and operational efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted interviews and on boarding new employees.
Assistant Store Manager
Ross Dress for Less
Salem, OR
01.2013 - 01.2015
- Trained new staff on store policies, procedures, and customer service best practices.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Developed employee schedules to ensure optimal staffing levels during peak hours.
- Resolved customer inquiries and complaints effectively to improve overall satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Area Supervisor
Ross Dress for Less
Eugene, OR
01.2009 - 01.2013
- Supervised daily operations to ensure efficient store functionality and optimal customer service.
- Trained and mentored staff on operational procedures, enhancing team performance and productivity.
- Implemented merchandising strategies to maximize product visibility and sales effectiveness.
- Conducted inventory management, ensuring accuracy in stock levels and minimizing shrinkage.
Sales Associate
Ross Dress for Less
Eugene, OR
01.2008 - 01.2009
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized sales floor and ensured merchandise presentation aligned with company standards.
- Operated cash register efficiently, processing transactions and handling customer payments accurately.
- Collaborated with team members to restock inventory, ensuring optimal product availability for customers.
Education
Limited X-ray Tech -
Portland School of Radiography
Portland, ORHigh School Diploma -
Junction City High School
Junction City, ORSkills
- Patient-focused care
- Reliable team player
- Conflict resolution
- Adaptability, able to embrace change quickly
- Problem-solving, identifying issues and effective solutions
- Time management, prioritizing task effectively
Timeline
Medical Assistant
Keiperspine
05.2016 - Current
Store Manager
Ross Dress for Less
01.2015 - 05.2016
Assistant Store Manager
Ross Dress for Less
01.2013 - 01.2015
Area Supervisor
Ross Dress for Less
01.2009 - 01.2013
Sales Associate
Ross Dress for Less
01.2008 - 01.2009
Limited X-ray Tech -
Portland School of Radiography
High School Diploma -
Junction City High School