Felicia Johnson

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Overseen shifts at a Recovery House, administered medications and overseen groups.

Peer Counseling