Felicia Kenny
Fairfield,CA
Summary
Experienced Property Manager with a proven track record of increasing HUD compliance audit scores by 30% through strategic process improvements and comprehensive staff training. Expertise in budget management and team leadership, fostering positive resident relations while maintaining strict adherence to affordable housing regulations and landlord-tenant laws.
Overview
18
18
years of professional experience
Work History
Property Manager I
SHELTER, Inc.
Concord, CA
11.2024 - Current
- Lead and mentor a team of Affordable Housing Specialists, ensuring compliance, occupancy, and audit readiness across HUD- and funder-regulated properties.
- Increased HUD compliance audit score from 50% to 80% within 5 months by implementing streamlined processes, comprehensive file audits, and targeted staff training.
- Manage full property operations, including leasing, rent collections, marketing, resident relations, and adherence to HUD, Fair Housing, and California Landlord-Tenant laws.
- Oversee and maintain accurate resident files in Yardi Voyager and Clarity HMIS; ensure timely submission of HUD vouchers and compliance reports.
- Monitor property budgets, control expenses, and enforce collection practices to meet financial goals.
- Coordinate with maintenance teams, vendors, and inspectors to ensure properties meet REAC, HQS, and safety standards.
- Train and onboard Assistant Property Managers and Housing Specialists, improving staff performance and reducing compliance errors.
Sr. Call Center Representative
Travis Credit Union
Vacaville, CA
04.2024 - 08.2024
- Managed high-volume call center operations while maintaining professionalism and exceptional quality of support.
- Ensured adherence to regulatory guidelines and company policies through regular quality assurance audits.
- Partnered with other departments to resolve complex customer issues, enhancing client satisfaction.
- Developed and implemented standard operating procedures to improve service consistency.
Community Manager
Bridge Housing
Stockton, CA
12.2021 - 04.2024
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of disputes.
- Streamlined the recertification process, improving efficiency and reducing approval times.
- Improved rent collection rates through effective communication and follow-up on delinquent accounts.
- Coordinated emergency response efforts during crises, prioritizing resident safety.
On-Site Resident Manager
SMAC
Fairfield, CA
02.2019 - 12.2021
- Oversaw lease agreements from inception to termination, ensuring regulatory compliance.
- Conducted regular audits of tenant files to maintain compliance with policies and regulations.
- Negotiated vendor contracts to secure competitive pricing on essential services.
- Implemented marketing strategies to maintain high occupancy rates.
Restauranteur Manager
Chipotle Mexican Grill
San Francisco, CA
01.2008 - 02.2019
- Managed all aspects of multi-unit operations, including budgets, inventory control, and vendor relations.
- Built high-performing teams through effective recruitment, onboarding, and talent development.
- Ensured compliance with industry standards by enforcing strict health and safety guidelines.
- Reduced employee turnover through effective recruitment and retention strategies.
Education
High School Diploma -
Community Scholars Of Success
San Francisco, CA06.2005
Skills
- HUD compliance and fair housing
- Affordable housing regulations
- Yardi Voyager and Clarity HMIS
- Landlord-tenant law
- Team leadership and staff training
- Budget management and rent collection
- REAC and HQS inspection preparation
- Marketing strategies
- Lease-up planning
- Resident relations and conflict resolution
References
References available upon request.
Timeline
Property Manager I
SHELTER, Inc.
11.2024 - Current
Sr. Call Center Representative
Travis Credit Union
04.2024 - 08.2024
Community Manager
Bridge Housing
12.2021 - 04.2024
On-Site Resident Manager
SMAC
02.2019 - 12.2021
Restauranteur Manager
Chipotle Mexican Grill
01.2008 - 02.2019
High School Diploma -
Community Scholars Of Success
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