Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICIA LUNA

Greenville,Texas

Summary

Dedicated Property Manager with 17 years of experience combining management and customer service expertise in the Multi Family industry. Looking for a management company to grow with close to home.

Overview

17
17
years of professional experience

Work History

Property Manager

The Michaels Group, Inc.
05.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Process all invoices and ensuring timely payments.

Realtor

Fathom Realty
05.2019 - 03.2022
  • Awarded 2019 top new agent in East Texas selling12 homes first year
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

ASSISTANT PROPERTY MANAGER

PINNACLE
05.2014 - 05.2017
  • Direct collection of monthly rental fees and deposits, resulting in collections always under1%
  • Approve all TAA applications and leases.
  • Meet with prospective residents to show homes, explain terms of occupancy, and provide information about the local area
  • Occupancy averaged98%
  • Lease up -100% leased before construction was done on phase one.
  • Weekly meeting with construction to review progress of building.
  • Review rents for renewals to ensure they are in line with rental market
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed all Final Account Statements.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Implement monthly resident retention and plan resident events
  • Assist with POs and monthly bills and staying on budget
  • Participated in Pinnacles Leaders in Training Program
  • Prepares you to become a property manager
  • Overlook maintenance schedule and duties
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.

LEASING CONSULTANT

OLD DOMINION
03.2008 - 05.2014
  • Coordinate appointments to show homes to prospective residents
  • Maintain renewals with a goal of achieving a 60% capture rate with a 5% increase.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Distributed and followed up on tenant renewal notices.
  • Conducted market research to ensure competitive pricing and offerings in leasing market.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Facilitated community events to foster positive living environment and encourage tenant engagement.

Education

Champion School of Real Estate
02.2019

HIGH SCHOOL DIPLOMA - undefined

GREENVILLE HIGH SCHOOL
05.2004

Skills

  • Customer and Personal Service
  • Sales and Marketing
  • Judgment and Decision Making Service Orientation
  • Organization and communication skills
  • Microsoft applications
  • Yieldstar
  • Yardi
  • Blue Moon
  • Onesite
  • On-site
  • Rent café
  • Pop-Card
  • Pay-lease
  • Safe-lock
  • Nationwide
  • Resman
  • Ops
  • Texas Department of Housing Reporting

Timeline

Property Manager

The Michaels Group, Inc.
05.2023 - Current

Realtor

Fathom Realty
05.2019 - 03.2022

ASSISTANT PROPERTY MANAGER

PINNACLE
05.2014 - 05.2017

LEASING CONSULTANT

OLD DOMINION
03.2008 - 05.2014

HIGH SCHOOL DIPLOMA - undefined

GREENVILLE HIGH SCHOOL

Champion School of Real Estate

Similar Profiles

CREATE PROFILE
FELICIA LUNA