FELICIA MELECIO
CVS Pharmacy
Weymouth,MA
2
Languages
3
years of professional experience
Energetic Retail Professional experienced in fast-paced environments. Fostered positive customer interactions through effective communication and relationship-building skills. Committed to leveraging sales principles and customer service techniques to enhance customer experiences and drive sales.
Work History
Sales Associate
1 Year- Trained new associates on store policies and procedures, fostering a collaborative work environment.
- Implemented loss prevention techniques, safeguarding company assets and reducing shrinkage.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed inventory shipments and stock replenishment, ensuring availability of products on shelves.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
1 Year 4 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, contributing to an appealing store environment.
- Adapted quickly to changing priorities during peak hours, ensuring efficient customer service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Volunteer
8 Months- Managed records of volunteer hours and donations to ensure accurate tracking and reporting.
- Coordinated with team members, contributing time and skills to advance organizational goals.
- Organized group activities to allow students to practice problem-solving skills.
- Presented tutoring workshops and academic support sessions for small groups.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Helped students review and understand previous lessons to make connection with new lesson.
- Supported students of varying skill levels in understanding concepts and improving academic performance.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
Education
High School Diploma
Some College - Psychology
No Degree
Skills
Customer service
Time management
Proficient in Multitasking
Detail-Oriented
Responsive to Change
Customer Engagement
Adaptable Scheduling
Customer engagement
Collaboration skills
Approachable Demeanor
Flexible scheduling
Languages
English: Professional
Spanish: Elementary
Timeline
Sales Associate
CVS Pharmacy
09.2025 - 09.2026Read More
Sales Associate
Walmart
05.2024 - 09.2025Read More
Volunteer
Cathedral High School
09.2023 - 05.2024Read More
Simmons
Some College from Psychology
Read More
Cathedral High School
High School Diploma
Read More