Felicia M. Luna
Modesto,CA
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Office Administrator
Hanger
Modesto, CA
12.2023 - 09.2025
- Coordinated patient appointment scheduling to optimize workflow and enhance patient experience.
- Maintained organized filing systems for records and documents to support operational efficiency.
- Processed incoming and outgoing communications, ensuring timely responses and effective information flow.
- Collaborated with team members to improve workflow efficiency and communication.
- Managed referral documentation and tracking
- Conducted verification of insurance benefits
- Obtained necessary insurance authorizations
- Performed clerical duties such as photocopying, faxing and scanning documents.
Referral and Authorization Coordinator
AA foot and Ankle Care
Turlock, CA
08.2023 - 11.2023
- Processed patient referrals by verifying documentation and routing to appropriate departments.
- Facilitated patient registration by collecting necessary information and entering it into the system.
- Arranged patient appointments to optimize provider schedules and meet patient needs.
- Engaged with referral sources to ensure clarity and completeness of patient referrals.
- Coordinated patient authorizations for foot and ankle procedures, ensuring timely approvals to support patient care.
- Reviewed insurance policies to confirm adherence to authorization requirements, minimizing delays in patient services.
- Schedule patient appointments
- Managed workflow for authorization requests by routing documents and tracking progress, optimizing overall processing time.
Medical Assistant
Mercy West Urgent Care
Turlock, CA
04.2021 - 08.2023
- Administered medications and administered injections under physician supervision.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted in patient intake and medical history documentation.
- Maintained medical supplies inventory and placed orders.
- Verified insurance information and resolved patient billing inquiries efficiently.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments under physician supervision.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system to support patient care.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Managed medical supplies ordering, tracked inventory logs and restocked exam rooms.
Certified Nursing Assistant
Central Valley post acute and rehabilitation
Modesto, CA
05.2017 - 10.2020
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care activities in electronic health records to ensure accurate patient information.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support and companionship to enhance patients' rehabilitation experience.
- Supported mobility by helping patients with walking and transferring.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with feeding during mealtime.
- Turned and repositioned residents using proper body mechanics to minimize risk of pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
Certified Nursing Assistant
Hy-lond Health Care
Modesto, CA
07.2014 - 04.2017
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with mobility by facilitating walking and safe transfers to enhance independence.
- Delivered emotional support and companionship to patients during rehabilitation, promoting mental well-being.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained a clean and safe environment for patients and staff.
- Repositioned residents using proper body mechanics to prevent pressure ulcers and maintain comfort.
- Responded quickly to emergency situations involving sudden illness or injury.
Education
Medical Assisting - Ceritificate
Abrams college
Modesto, CAGeneral Education - High school diploma
Modesto High School
Modesto, CA 08.1999 - 06.2002
Skills
- EHR Systems
- HIPAA
- Billing processes
- Insurance Verification
- Patient scheduling
- Document management
- Data entry
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Multi-line phone systems
- Customer service
- Medical Terminology
- Vital signs
- Office administration
Certification
- Certified Medical Assistant
- Driver's License
- Certified Nursing Assistant (CNA)
- First Aid/CPR
Additional Information
Authorized to work in the US for any employer
Timeline
Office Administrator
Hanger
12.2023 - 09.2025
Referral and Authorization Coordinator
AA foot and Ankle Care
08.2023 - 11.2023
Medical Assistant
Mercy West Urgent Care
04.2021 - 08.2023
Certified Nursing Assistant
Central Valley post acute and rehabilitation
05.2017 - 10.2020
Certified Nursing Assistant
Hy-lond Health Care
07.2014 - 04.2017
General Education - High school diploma
Modesto High School
08.1999 - 06.2002
Medical Assisting - Ceritificate
Abrams college