Felicia Moreland
Sunbury
Summary
Adaptable and customer-oriented professional with experience in food service, front desk reception, and early childhood education. Skilled in providing exceptional service, managing multiple tasks, and building positive relationships in fast-paced environments. Recognized for strong communication, friendly attitude, and a dependable work ethic.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Women's Integrative Medicine OBGYN
10.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability.
- Implemented electronic filing systems to improve document retrieval efficiency and reduce paper usage.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Server
Twist N Shake LLC
05.2014 - 09.2024
- Provided exceptional service to high volume of daily customers
- Skillfully managed orders through various channels including drive thru windows, Ipad technology, telephone orders and by personally attending customers at their vehicles
- Responded efficiently to guest inquiries and complaints in a professional manner
- Demonstrated efficient cash register operations
- Formally trained new hires on menu items, ways to manage orders, business standards and customer service expectations.
Server
Bavaros Pizza Napoletana & Pastaria
12.2023 - 05.2024
- Provided exceptional customer service in a fast-paced dining environment, ensuring a positive guest experience.
- Efficiently used the Toast POS system to process orders & manage transactions.
- Delivered wine and other beverages with expert knowledge of pairings, enhancing the dining experience.
- Anticipated and fulfilled customer needs, maintaining a high level of satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food and drinks to tables.
Server
Jimmy Hulas
11.2022 - 09.2023
- Provided exceptional service to a high volume of customers daily
- Aided in dishwashing and efficient table bussing
- Maintained a clean welcoming dining environment
- Trained new employees to perform duties
- Completed intensive bartending training and now proficient in solo bartending
- Trained on expo to ensure efficient food delivery to tables
- Responded efficiently to guest inquiries and complaints in a professional manner
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits.
Teacher Aide
Knox County Head Start
10.2018 - 03.2019
- Served as a dietary aide for preschoolers adhering to school dietary guidelines meal preparation, allergy considerations and meticulous food and meal record-keeping
- Supported the Lead and assistant teacher with the lessons for each day
- Engaged in all educational activities with the children
- Supervised outdoor play time
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
Education
High School Diploma -
Centerburg High School
Centerburg, OH05.2017
Certificate - Health Technologies
High School Diploma - undefined
Knox County Career Center
Mount Vernon, OH05.2017
Skills
- Customer Service
- Point of Sale (POS) System Operations
- Cash Handling
- Knowledge of Child Development
- Classroom Management
- Data Entry and Record Keeping
- Attention to detail
- Appointment scheduling
Timeline
Front Desk Receptionist
Women's Integrative Medicine OBGYN
10.2024 - Current
Server
Bavaros Pizza Napoletana & Pastaria
12.2023 - 05.2024
Server
Jimmy Hulas
11.2022 - 09.2023
Teacher Aide
Knox County Head Start
10.2018 - 03.2019
Server
Twist N Shake LLC
05.2014 - 09.2024
Certificate - Health Technologies
High School Diploma - undefined
Knox County Career Center
High School Diploma -
Centerburg High School
Similar Profiles
Cindy MoraCindy Mora
Physician Assistant at Women's Care Group ObgynPhysician Assistant at Women's Care Group Obgyn
Thalia CorchadoThalia Corchado
Medical Assistant at Women's Health OBGYNMedical Assistant at Women's Health OBGYN
Ana ChavezAna Chavez
Medical Billing Specialist at Women's ObgynMedical Billing Specialist at Women's Obgyn
Abbey SollyAbbey Solly
Child Safety Officer at Department of Families, Seniors, Disability Services and Child SafetyChild Safety Officer at Department of Families, Seniors, Disability Services and Child Safety
Matthew MifsudMatthew Mifsud
Remedial Massage Therapist at IndependantRemedial Massage Therapist at Independant