Felicia Reed

Results-driven Assistant Store Manager with over 20 years of retail management experience. Proven ability to lead teams, drive sales growth, manage inventory, and ensure exceptional customer service. Strong track record of improving store operations, reducing shrink and boosting team productivity.

• Developed strategies to maximize sales and profitability.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

• Assisted in training new employees on proper use of equipment and safety protocols.
• Initiated friendly conversation with customers to determine level of assistance required.
• Offered suggestions for additional items that may be of interest to customers.

• Established processes for monitoring customer satisfaction levels.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Created reports on sales trends, inventory levels, and financial data.