Hi, I’m
Felicia Sanchez
Brooklyn,NY
Summary
A well-qualified and organized leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Looking forward to utilizing and expanding current existing skill sets in administration and customer relations to become an asset and increase company profitability for any organization.
Overview
7
years of professional experience
Work History
5th Avenue Chocolatiere
Plant Manager
12.2020 - 12.2022
Job overview
- Created plant policies and procedures for safe and productive operations.
- Identified and implemented viable strategies for continuous improvement.
- Provided direction and leadership to all levels of employees and managers.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Created and oversaw production schedules and adjusted them as needed to meet deadlines.
- Hired, trained, and coached over 80 plant staff to facilitate high levels of productivity and quality.
- Directed employees and related programs to maximize team productivity and facility output
Crichton Insurance Agency
Insurance Underwriter
02.2018 - 06.2020
Job overview
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Acquired clients with lower risks across the board.
Insurance Company Of The West Indies
Insurance Underwriter
10.2015 - 11.2017
Job overview
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with managing agent's portfolios of over 500 clients and more than two regional branch offices
Education
Southern New Hampshire University, Hooksett, NH
Bachelor of Science from Business Administration And Management
04.2024
University College of The Commonwealth Caribbean , Ocho Rios, Jamaica
Bachelor of Science from Business Administration
07.2020
College of Agriculture, Science And Education , Portland, Jamaica
Associate of Science from Business Administration
05.2015
College of Insurance And Professional Studies , Kingston, Jamaica
Certified Motorvehicle And Property Insurance Rep. from Certified Motorvehicle And Property Insurance Rep.
05.2016
University Overview
- Motorvehicle and Property Insurance, College of Insurance and Professional Studies - Kingston, Jamaica - 06/2016
University College of The Commonwealth Caribbean , Ocho Rios, Jamaica
Certificate from Supervisory Management Certification
05.2017
University Overview
- Completed professional development in management training and proactive strategies.
Skills
- Plant and Warehouse Operations
- Work Delegation
- Employee Training, Evaluating and Performance Reviews,
- Production and Processing Management
- Logistics Coordination
- Inventory Control
- Company Standards
- Advanced Excel Spreadsheet Functions
- Insurance Knowledge and Quoting rates
- Office Organization
- Detailed Meeting Minutes
- Data Entry Knowledge
- Accounts Payable and Accounts Receivable
Timeline
Plant Manager
5th Avenue Chocolatiere
12.2020 - 12.2022
Insurance Underwriter
Crichton Insurance Agency
02.2018 - 06.2020
Insurance Underwriter
Insurance Company Of The West Indies
10.2015 - 11.2017
Southern New Hampshire University
Bachelor of Science from Business Administration And Management
University College of The Commonwealth Caribbean
Bachelor of Science from Business Administration
College of Agriculture, Science And Education
Associate of Science from Business Administration
College of Insurance And Professional Studies
Certified Motorvehicle And Property Insurance Rep. from Certified Motorvehicle And Property Insurance Rep.
University College of The Commonwealth Caribbean
Certificate from Supervisory Management Certification
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