Sultan Khalid
Miami Gardens
Summary
Dynamically flexible concierge with extensive experience at 5th Avenue Concierge, adept at employee training and conflict resolution, and have been offered management position. Proven track record in enhancing guest satisfaction through exceptional customer service and relationship building. Skilled in inventory management, ensuring compliance with safety protocols while fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Concierge
5th avenue concierge
Miami
08.2024 - Current
- Trained new concierge staff on best practices and apartment policies.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Took reservations from patrons by phone or online.
- Ensured compliance with all Apartment safety and security policies.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Built and maintained productive relationships with employees.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Head Dishwasher
The net by george
Flagler Beach
04.2022 - 08.2023
- Trained new employees on proper use of commercial dishwashing equipment.
- Maintained accurate records of inventory, supplies, and chemicals used in the dishwashing process.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Managed dish area organization and cleanliness.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Developed procedures to minimize waste and promote efficiency in the production process.
- Ensured timely availability of clean dishes for various meal services.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Operated commercial dishwashing machines efficiently.
- Organized and managed the daily cleaning schedule for the kitchen staff.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Disposed of broken or damaged dishes according to established protocols.
- Worked closely with chefs and other kitchen staff members to ensure timely delivery of orders.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
Education
High School Diploma -
Miami Dade Acceleration Acedamey
Miami Gardens, FL06-2024
Skills
- Customer service
- Employee training
- Inventory management
- Time management
- Conflict resolution
- Relationship building
- Salesmanship
- Time management abilities
- Menu knowledge
- Team collaboration
- Attention to detail
- Accurate record keeping
- Outstanding customer service
Languages
English
Professional
Accomplishments
- was offered a management position
- was given a elite concierge basge and given a promotion
Affiliations
- can bench 300
- deadlifted 450
- play pickleball
References
References available upon request.
Timeline
Concierge
5th avenue concierge
08.2024 - Current
Head Dishwasher
The net by george
04.2022 - 08.2023
High School Diploma -
Miami Dade Acceleration Acedamey
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