Open To Work
Felicia Segovia
Dixon,USA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Quote
“I am not a product of my circumstances. I am a product of my decisions.”
Stephen Covey
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Blue Mountain Construction
10.2025 - 12.2025
- Answered incoming phone calls in a courteous and effective manner.
- Scheduled all warranty service and maintenance appointments and new installation appointment and inspections.
- Used tracking software to update customer’s home warranty information immediately upon notification from the field of work performed.
- Coordinated with service team to dispatch technicians per skill level required and customer’s location.
- Followed up and followed through with customers and builders to help maintain good customer relationships.
Front Desk Receptionist
Taxes N’ Books, Inc.
11.2019 - 08.2025
- Greeted and welcomed guests, providing a positive first impression of the company.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Scheduled 21 appointments a day, 6 days a week and maintained an organized calendar for multiple staff members.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries.
- Maintained cleanliness and organization of the front desk.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
Accounts Payable Specialist
First Northern Bank
06.2019 - 10.2019
- Balanced accounts pertaining to my position.
- Answered phones and tended to the mail.
- Ordered supplies for the administration department.
- Resolved discrepancies in invoices.
- Spoke to vendors via email and by phone.
- Created new vendors in the AP system.
- Processed weekly check for both employees and vendors.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Financial Services Representative II
First Northern Bank
12.2016 - 06.2019
- Received and processed deposits, withdrawals, and loan payments.
- Cashed checks, ensuring proper endorsements and funds availability.
- Verified customer identification and account balances.
- Maintained customer confidentiality and sensitive information.
- Ordered checks and foreign currency for customers.
- Answered phones and directed to appropriate departments.
- Filled out appropriate bank form for compliance.
- Balanced cash drawer daily.
- Drove sales for new products.
- Met deadlines and goals.
- Maintained document retention processing.
Cashier/Store Team Member
Tractor Supply Co.
08.2014 - 12.2016
- Welcome customers and assist with any questions they may have.
- Accurately process payments (cash, credit, debit) and issue receipts.
- Maintain an organized, clean checkout area and manage daily housekeeping tasks.
- Provide product information and help customers locate specific items.
- Balance cash drawer at the end of each shift, ensuring accuracy.
- Assist with restocking shelves and arranging displays as needed.
- Contribute to team efforts by supporting other store areas as required.
Education
High School Diploma -
Dixon High School
Dixon, USA06.2014
Timeline
Customer Service Representative
Blue Mountain Construction
10.2025 - 12.2025
Front Desk Receptionist
Taxes N’ Books, Inc.
11.2019 - 08.2025
Accounts Payable Specialist
First Northern Bank
06.2019 - 10.2019
Financial Services Representative II
First Northern Bank
12.2016 - 06.2019
Cashier/Store Team Member
Tractor Supply Co.
08.2014 - 12.2016
High School Diploma -
Dixon High School