Felicia Townsend
Highland Springs,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Grooming Manager with over 12 years of experience in Dog Grooming. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Grooming Salon Leader
PetCo
Short Pump, VA
08.2020 - Current
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Managed and maintained health, welfare and proper care of animals.
- Recruited and trained staff to offer grooming services for diverse dog breeds.
- Aligned grooming services with brand promise for quality and customer care.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Scheduled grooming staff accounting for sales and customer volume.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Grooming Salon Leader
PetSmart
Chester, VA
05.2019 - 07.2020
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Managed and maintained health, welfare and proper care of animals.
- Recruited and trained staff to offer grooming services for diverse dog breeds.
- Aligned grooming services with brand promise for quality and customer care.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Professional Dog Groomer
PetSmart
Colonial Heights, VA
01.2011 - 07.2020
- Trimmed nails using clippers and grinders.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Cleaned tear stains from fur using safe chemical cleansers.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Kept kennels and grooming areas neat and clean.
- Collected animal waste produced and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Worked with more 6+ animals each day to provide skilled bathing and grooming services.
- Met with clients to discuss cut and style preferences prior to caring for animals.
Professional Dog Bather
PetSmart
Brookfield, WI
09.2010 - 01.2011
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in sanitary and in between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Kept kennels and grooming areas neat and clean.
- Collected animal waste produced and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues/stress.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Education
High School Diploma -
Whitnall High School
Greenfield, WI06.2010
Skills
- Inventory Control Processes
- Customer Satisfaction
- Compliance Requirements
- Meetings and Reservations
- Employee Recruiting
- Service Quality
- Customer Feedback
- Team Goals
- Interpersonal Communication Skills
- Safety Awareness
- Workflow Schedules
- Natural Leadership
amateur sublimation
Cricut crafting with sublimation ink. Infusing images onto materials such as t-shirts, tumblers, magnets etc. I can also create vinyl decals or other vinyl projects.
Timeline
Grooming Salon Leader
PetCo
08.2020 - Current
Grooming Salon Leader
PetSmart
05.2019 - 07.2020
Professional Dog Groomer
PetSmart
01.2011 - 07.2020
Professional Dog Bather
PetSmart
09.2010 - 01.2011
High School Diploma -
Whitnall High School
Similar Profiles
Brianna FosterBrianna Foster
Solutions Specialist at PetcoSolutions Specialist at Petco
Jennifer (Jaiden) HanewinckelJennifer (Jaiden) Hanewinckel
Sales Associate at PetcoSales Associate at Petco
QUARTEZ ANDERSONQUARTEZ ANDERSON
Customer Service Specialist at PetcoCustomer Service Specialist at Petco
Julian ClineJulian Cline
Plumbing Team Lead at University of RichmondPlumbing Team Lead at University of Richmond
Trevor MorganTrevor Morgan
Delivery Driver at White Cap Construction Supply Inc.Delivery Driver at White Cap Construction Supply Inc.