Felicia Whitehead
Pinetops,NC
Summary
To obtain a challenging position at work that will allow me to utilize my skills and abilities. Highly motivated in a team environment. Dependable in completing tasks in an accurate and timely manner. Good analytical and problem-solving skills. Display a willingness to learn, and a commitment to professionalism.
Overview
21
21
years of professional experience
Work History
Cosmetologist
Self-employeed
01.2005 - Current
- Maintained client treatment records, and designed long-term care programs for return customers.
- Researched the latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Commercial Card -Universal Banker - ASC Fraud
Truist Bank
Wilson, North Carolina
01.2022 - 08.2025
- Analyzed customer data, such as financial statements, to determine the level of risk involved in extending credit.
- Conducted block-and-replace credit cards.
- Maintained energy and enthusiasm in a fast-paced environment.
- Assisted in the improvement of internal controls and policies by providing expert recommendations based on extensive experience in the field.
Patient Care Coordinator
Miracle Ear
07.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Inspector General
Bridgestone Firestone
11.2019 - 02.2021
- Performed supplier risk evaluations, and supported regulatory inspections.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements, and assure quality standards.
- Trained and developed personnel to improve safety, employee relations, and resolve.
Production Technician
Abbott Laboratories
12.2009 - 12.2010
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Boxed, labeled, and transported items to support assembly operations.
- Contributed to team success by cross-training in multiple roles, providing flexibility, and adaptability in the workplace.
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Followed packing processes to increase speed and accuracy.
- Followed safety protocols to prevent accidents and injuries.
- Operated packaging machinery to ensure efficient product assembly.
Education
Cosmetologist -
Nash Community College
Rocky Mount, NC11.2004
Skills
- Bookkeeping
- Mathematical calculations
- Document preparation
- Tax return preparation
- Computer proficiency
- Quality Control Inspection
- Ability To Lift
- Test Parts
- Product Sales
- Transaction processing
- Accounting systems and software
- Banking
- Attention to detail
- Laboratory techniques
- Raw material handling
- Packaging operations
- Product inspection
Timeline
Patient Care Coordinator
Miracle Ear
07.2024 - 01.2025
Commercial Card -Universal Banker - ASC Fraud
Truist Bank
01.2022 - 08.2025
Inspector General
Bridgestone Firestone
11.2019 - 02.2021
Production Technician
Abbott Laboratories
12.2009 - 12.2010
Cosmetologist
Self-employeed
01.2005 - Current
Cosmetologist -
Nash Community College