Felicidad Bryant

Qualified Advanced Technical Support Specialist with 16 years of helpdesk and customer service experience. Provides comprehensive satelite, mobile, and live internet television support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows,VISTA, AWS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Smart Accounts Receivable and Payable Clerk with proven expertise in accounting and bookkeeping principles. Proficient in invoicing, payments and collections with sharp eye for detail and accuracy. Knowledgeable about accounts payable and receivable processes and stays updated on relevant laws and regulations. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.