Felicitas Gastelum
Tucson,AZ
Summary
Dynamic Shift Manager with a proven track record at Taco Bell, excelling in employee training and customer service. Skilled in decision-making and inventory control, I fostered a positive work environment and enhanced team performance, achieving high customer satisfaction through effective problem resolution and open communication. Bilingual and reliable, I ensure operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Manager
Taco Bell
Tucson, AZ
04.2023 - 06.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
Shift Leader
Carl's Jr
Tucson, AZ
06.2020 - 04.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Associate Of General Studies -
Rio Rico High Scool
Rio Rico, AZ05.2006
Skills
- Bilingual
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Team development
- Inventory control
- Payment processing
- Schedule management
Languages
Spanish
Full Professional
Timeline
Shift Manager
Taco Bell
04.2023 - 06.2025
Shift Leader
Carl's Jr
06.2020 - 04.2023
Associate Of General Studies -
Rio Rico High Scool