Felicity Cruz
Elmhurst,USA
Summary
Proven to enhance customer satisfaction through exceptional service at Merrion Row Hotel and Public House, I excel in organization and customer engagement. Leveraging excellent organization skills and a strong willingness to learn, I adeptly managed cash drawers and influenced positive experiences, demonstrating a unique blend of interpersonal and technical abilities. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails.
Overview
4
4
years of professional experience
Work History
Bartene/Server
Merrion Row Hotel and Public House
New York , NY
03.2023 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Customer Service Associate Cashier
Puma Flagship
New York, NY
10.2021 - 06.2023
- Offered suggestions for additional items that may interest customers.
- Assisted customers with product selection based on their individual needs.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Provided excellent customer service by listening to customer needs and responding accordingly.
Bartender
Bowlero Queens
Woodside , NY
08.2021 - 03.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
Medical Assistant
Interventional Pain Medicine
Richmond Hill, NY
12.2020 - 07.2021
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Education
Some College (No Degree) -
Queens Borough Community College
Queens, NY08-2016
High School for Arts and Business -
High School for Arts and Business
Corona, NY06.2016
Skills
- Strong Organizational Skills
- Customer service
- Product Replenishment
- Cash Management
- Effective Multitasking
- Eagerness to Learn
References
Available upon request
Timeline
Bartene/Server
Merrion Row Hotel and Public House
03.2023 - Current
Customer Service Associate Cashier
Puma Flagship
10.2021 - 06.2023
Bartender
Bowlero Queens
08.2021 - 03.2023
Medical Assistant
Interventional Pain Medicine
12.2020 - 07.2021
Some College (No Degree) -
Queens Borough Community College
High School for Arts and Business -
High School for Arts and Business
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