Summary
Work History
Education
Skills
Timeline
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Felicity Davey

Chalfont,PA

Summary

For 4 years at 86 West, I excelled in a dynamic environment, showcasing exceptional customer service and strong multitasking abilities. My expertise in conflict resolution and cash handling, coupled with a proven track record of enhancing guest experiences through personalized service, significantly contributed to the restaurant's success. I thrive in fast-paced settings, consistently achieving positive feedback for my dedication and skillful guest interactions.

Work History

Restaurant Hostess

86 West
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Restaurant Busser

86 West
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
  • Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Food Runner

86 West
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Greeted customers and provided outstanding customer service.

Barback

86 West
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

Central Bucks HS West
375 W Court St, Doylestown PA 18901

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cash handling
  • Assertiveness
  • Relationship building
  • Menu memorization

Timeline

Restaurant Hostess

86 West

Restaurant Busser

86 West

Food Runner

86 West

Barback

86 West

Central Bucks HS West

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Felicity Davey