Summary
Overview
Work History
Education
Skills
Activities
References
Accomplishments
Timeline
Generic

Felicity Engstrom

Massena

Summary

Motivated student with demonstrated leadership abilities and a solid work ethic from SUNY Brockport. Skilled in information organization and customer service, with a track record of successful conflict resolution. Continuing to reach for the stars.

Overview

8
8
years of professional experience

Work History

OFFICE ASSISTANT

SUNY BROCKPORT RESIDENTIAL LIFE/LEARNING COMMUNITIES OFFICE
08.2025 - Current
  • Providing administrative support, with daily office operations, as well as helping students by creating a welcoming environment for all.

STUDENT ASSISTANT

DEPARTMENT OF COMMUNICATION AND THE DEPARTMENT OF JOURNALISM AND SOCIAL MEDIA
08.2025 - Current
  • Assisted with front desk operation, filing, as well as supporting staff's daily needs.

PHARMACY CLERK

KINNEY'S DRUGS
05.2023 - Current
  • Process prescriptions along with insurance, while also handling payments when customers pick up their scripts.

CASHIER

LOWES
10.2024 - 05.2025
  • Delivered friendly, efficient customer service in a fast-paced retail environment

ASSISTANT

BOB SOMMERFIELD WILDLIFE CONTROL
05.2018 - 08.2023
  • Relocating wild animals to protect the safety of themselves and the community

Education

BACHELOR OF SCIENCE - PSYCHOLOGY

SUNY COLLEGE AT BROCKPORT
Brockport, NY
05.2026

HIGHSCHOOL DIPLOMA -

MASSENA CENTRAL HIGH SCHOOL
Massena, NY
06.2022

Skills

  • Leadership
  • Time management
  • Professionalism
  • Critical thinking
  • Presentation preparation
  • Communication
  • Strong work ethic
  • Conflict resolution
  • Organizing and categorizing
  • Customer service

Activities

  • Captain of Massena Central Highschool Varsity Volleyball team (2021-2022)
  • Co-Captain of Massena Central High School Varsity Softball team (2022)
  • President of French National Honors Society (2021-2022)
  • A member of Link Crew (2021-2022)
  • Vice President of the musical theater club (2021-2022)
  • A member of SUNY Brockport's Club volleyball team

References

References available upon request.

Accomplishments

Sportsman ship award (2022)

Timeline

OFFICE ASSISTANT

SUNY BROCKPORT RESIDENTIAL LIFE/LEARNING COMMUNITIES OFFICE
08.2025 - Current

STUDENT ASSISTANT

DEPARTMENT OF COMMUNICATION AND THE DEPARTMENT OF JOURNALISM AND SOCIAL MEDIA
08.2025 - Current

CASHIER

LOWES
10.2024 - 05.2025

PHARMACY CLERK

KINNEY'S DRUGS
05.2023 - Current

ASSISTANT

BOB SOMMERFIELD WILDLIFE CONTROL
05.2018 - 08.2023

BACHELOR OF SCIENCE - PSYCHOLOGY

SUNY COLLEGE AT BROCKPORT

HIGHSCHOOL DIPLOMA -

MASSENA CENTRAL HIGH SCHOOL
Felicity Engstrom