Felicity Engstrom
Massena
Summary
Motivated student with demonstrated leadership abilities and a solid work ethic from SUNY Brockport. Skilled in information organization and customer service, with a track record of successful conflict resolution. Continuing to reach for the stars.
Overview
8
8
years of professional experience
Work History
OFFICE ASSISTANT
SUNY BROCKPORT RESIDENTIAL LIFE/LEARNING COMMUNITIES OFFICE
08.2025 - Current
- Providing administrative support, with daily office operations, as well as helping students by creating a welcoming environment for all.
STUDENT ASSISTANT
DEPARTMENT OF COMMUNICATION AND THE DEPARTMENT OF JOURNALISM AND SOCIAL MEDIA
08.2025 - Current
- Assisted with front desk operation, filing, as well as supporting staff's daily needs.
PHARMACY CLERK
KINNEY'S DRUGS
05.2023 - Current
- Process prescriptions along with insurance, while also handling payments when customers pick up their scripts.
CASHIER
LOWES
10.2024 - 05.2025
- Delivered friendly, efficient customer service in a fast-paced retail environment
ASSISTANT
BOB SOMMERFIELD WILDLIFE CONTROL
05.2018 - 08.2023
- Relocating wild animals to protect the safety of themselves and the community
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
SUNY COLLEGE AT BROCKPORT
Brockport, NY05.2026
HIGHSCHOOL DIPLOMA -
MASSENA CENTRAL HIGH SCHOOL
Massena, NY06.2022
Skills
- Leadership
- Time management
- Professionalism
- Critical thinking
- Presentation preparation
- Communication
- Strong work ethic
- Conflict resolution
- Organizing and categorizing
- Customer service
Activities
- Captain of Massena Central Highschool Varsity Volleyball team (2021-2022)
- Co-Captain of Massena Central High School Varsity Softball team (2022)
- President of French National Honors Society (2021-2022)
- A member of Link Crew (2021-2022)
- Vice President of the musical theater club (2021-2022)
- A member of SUNY Brockport's Club volleyball team
References
References available upon request.
Accomplishments
Sportsman ship award (2022)
Timeline
OFFICE ASSISTANT
SUNY BROCKPORT RESIDENTIAL LIFE/LEARNING COMMUNITIES OFFICE
08.2025 - Current
STUDENT ASSISTANT
DEPARTMENT OF COMMUNICATION AND THE DEPARTMENT OF JOURNALISM AND SOCIAL MEDIA
08.2025 - Current
CASHIER
LOWES
10.2024 - 05.2025
PHARMACY CLERK
KINNEY'S DRUGS
05.2023 - Current
ASSISTANT
BOB SOMMERFIELD WILDLIFE CONTROL
05.2018 - 08.2023
BACHELOR OF SCIENCE - PSYCHOLOGY
SUNY COLLEGE AT BROCKPORT
HIGHSCHOOL DIPLOMA -
MASSENA CENTRAL HIGH SCHOOL