Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Scholarships, Grants, and Honors
Interests
Timeline
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Felicity Evans

Robertsdale

Summary

Dedicated and reliable professional with a strong background in customer service and operational efficiency. Proven success in providing exceptional delivery experiences with DoorDash, maintaining an impressive 4.97/5 customer rating. Skilled in time management, multitasking, and ensuring prompt and accurate service. Experienced in cleaning and organizing, consistently achieving high standards of cleanliness with attention to detail and efficiency. Excellent communication skills and the ability to adapt quickly to different work environments, consistently delivering outstanding results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
10.2020 - Current

I am an independent contractor with DoorDash. Since I started, I’ve consistently earned a 4.97/5 overall customer rating, showcasing my commitment to providing excellent service.


  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Condo Cleaner

Liquid Life
05.2020 - Current

I clean condos with attention to detail, ensuring each space is thoroughly cleaned and well-organized. I consistently complete tasks efficiently and within a timely manner, maintaining high standards of cleanliness and customer satisfaction.

  • Reduced complaints from residents by providing timely and efficient cleaning services.
  • Safeguarded property integrity by inspecting for potential damage or vandalism during daily rounds of the premises.
  • Adhered to safety guidelines and protocols, utilizing proper personal protective equipment and ensuring secure storage of cleaning supplies.
  • Supported property management team in identifying maintenance issues during routine cleaning tasks.
  • Collaborated with property management staff to address specific tenant concerns regarding cleanliness or maintenance issues.
  • Supervised supplies in inventory and submitted reorder requests.

Education

Bachelor's Degree - Psychology, Minor in Business

Spring Hill College
Mobile, AL
04.2025

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Effective Communication
  • Team Collaboration
  • Problem-Solving
  • Organization
  • Adaptability/Flexibility
  • Multitasking
  • Leadership
  • Conflict Resolution
  • Efficiency in Task Completion

Accomplishments

  • Maintained a 4.97/5 customer rating as a DoorDash delivery driver, reflecting consistent high performance and customer satisfaction.
  • Completed deliveries in a timely manner with a focus on accuracy and efficiency, ensuring customer needs were met consistently.
  • Achieved high standards of cleanliness while cleaning condos, maintaining efficiency without sacrificing quality or attention to detail.
  • Consistently met or exceeded delivery goals by managing time effectively, completing multiple deliveries in a shift.
  • Received positive feedback from customers for exceptional service, demonstrating strong interpersonal and communication skills.
  • Successfully adapted to different work environments (Huntsville and Mobile, Alabama) while maintaining performance and reliability.
  • Developed strong organizational skills while managing various cleaning tasks, maintaining an orderly and well-organized work environment.
  • Demonstrated adaptability by adjusting to various customer preferences and specific condo cleaning requirements, ensuring client satisfaction.

Certification

  • Driver's License
  • CPR Certification

Scholarships, Grants, and Honors

SCHOLARSHIPS & GRANTS 

University of Alabama in Huntsville Women’s Volleyball Scholarship (21’-22’ School Year)
Amount: $8,000

UAH Academic Merit Scholarship (21’-22’ School Year)
Amount: $4,000

Outside Scholarship (21’-22’ School Year)
Amount: $2,500

University of Alabama in Huntsville Women’s Volleyball Scholarship (22’-23’ School Year)
Amount: $8,000

UAH Academic Merit Scholarship (22’-23’ School Year)
Amount: $4,000

University of Alabama in Huntsville Women’s Volleyball Scholarship (23’-24’ School Year)
Amount: $4,500

UAH Academic Merit Scholarship (23’-24’ School Year)
Amount: $4,000

Shamrock Family Scholarship (23’-24’ School Year)
Amount: $3,500

Spring Hill College Women’s Volleyball Scholarship (24’-25’ School Year)
Amount: $18,000

Alabama Student Grant (Fall 2024)
Amount: $2,370


HONORS

Dean’s List
University of Alabama in Huntsville, Fall 2021

Spring hill College, Fall 2024


Inducted into the National Society of Leadership and Success (2025)


Interests

  • Cooking
  • Avid Reader
  • Baking
  • Backpacking and Hiking
  • Watching Movies and TV Shows
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts
  • Horseback Riding
  • Music

Timeline

Delivery Driver

DoorDash
10.2020 - Current

Condo Cleaner

Liquid Life
05.2020 - Current

Bachelor's Degree - Psychology, Minor in Business

Spring Hill College
Felicity Evans