Felina Coleman
Green Cove Springs,FL
Summary
Detail-oriented and hardworking professional with strong efficiency enhancement and complaint resolution skills. Committed to streamlining operations and improving service delivery through effective communication and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerk
USPS
Jacksonville, FL
07.2020 - Current
- Assisted customers with inquiries regarding services and shipping options
- Handled customer inquiries and complaints professionally.
- Processed payments, refunds, and exchanges to maintain accuracy and customer satisfaction.
- Processed incoming and outgoing mail with accuracy and efficiency.
- Operated postal machines for stamping and labeling packages.
- Loading and unloading incoming and outgoing mail for dispatch.
- Supervised workflow of lower-level clerks to complete tasks on time.
- Collaborated with management and carriers to streamline daily operations and improve service delivery.
- Adhered to safety protocols while managing postal equipment and materials.
Lead Cake Decorator
Publix Super Markets Inc
Vilano Beach , FL
05.2015 - 05.2020
- Advised customers on cake designs, flavors, and decorations based on individual preferences.
- Produced cakes, cupcakes, cookies, and other desserts to meet demand.
- Streamlined daily bakery department workflow to improve operational efficiency.
- Ensured consistency in product quality across all bakery items produced.
- Order ingredients to sustain adequate inventory for baking operations.
- Maintained cleanliness and compliance with health and safety regulations in the workspace.
- Recognized and proposed initiatives for enhancing efficiency and reducing costs.
- Prepared detailed invoices accurately reflecting costs associated with each order.
Education
Certificate - Pastry Arts
Virginia College
Jacksonville FL05-2015
High School Diploma -
Pedro Menendez High School
Saint Augustine, FL05-2013
Skills
- Inventory control
- Quality assurance
- Scheduling
- Time management
- Efficiency enhancement
- Complaint resolution
- Workplace safety
- Team collaboration
- Attention to detail
- Problem solving
- Flexibility and adaptability
- Effective communication
- Staff supervision
Certification
CAPM certified
Timeline
Clerk
USPS
07.2020 - Current
Lead Cake Decorator
Publix Super Markets Inc
05.2015 - 05.2020
Certificate - Pastry Arts
Virginia College
High School Diploma -
Pedro Menendez High School