FELINDA RODRIGUEZ
Burleson,TX
Summary
Dynamic professional with extensive experience as a Customer Service Representative at Champion Homes Builders, excelling in complaint handling and problem resolution. Proven track record in enhancing customer retention through effective communication and team development. Skilled in negotiation strategies and documentation, delivering tailored solutions that exceed client expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CHAMPION HOMES BUILDERS
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
Attorney
SELF EMPLOYED
09.2012 - 11.2023
- Developed strategies to resolve cases in client's best interest.
- Filed timely case pleadings to meet firm deadlines.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Negotiated settlements of disputes and litigation.
- Developed strategies and arguments for hearings, trials and appeals.
- Represented clients in civil litigation, criminal proceedings and appeals in state and federal courts.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Developed legal strategies to protect client interests and resolve disputes.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Analyzed legal documents and identified pertinent issues for clients.
Education
J.D. - Criminal Justice
UNIVERSIDAD DE CARABOBO
VALENCIA, VENEZUELA08-2012
Skills
- Document control
- Complaint handling
- Paperwork processing
- Problem resolution
- Team development
- Follow-up skills
- Professional telephone demeanor
- Support case resolution
- Filing
- Appointment scheduling
- Data collection
- Prioritization
- Order fulfillment
- Documentation
- Multitasking and organization
- Positive and professional
- Negotiation strategies
- Researching
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working
Certification
- DATA PRIVACY & INFORMATION SECURITY FY2024 - MARCH 2024
- PREVENTING DISCRIMINATION & HARASSMENT US EMPLOYEES 2023-MARCH 2024
- CODE OF CONDUCT FY2024-MARCH 2024
- CONFLICTS OF INTEREST - AUGUST 2024
- CYBERSECURITY AWARENESS 2024- NOVEMBER 2024
- PREVENTING DISCRIMINATION & HARASSMENT: US EMPLOYEES 2025 - MARCH 2025
Timeline
Customer Service Representative
CHAMPION HOMES BUILDERS
03.2024 - Current
Attorney
SELF EMPLOYED
09.2012 - 11.2023
J.D. - Criminal Justice
UNIVERSIDAD DE CARABOBO
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