Felipa Young
San Antonio,TX
Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
START Center for Cancer Care
San Antonio, TX
10.2022 - Current
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
Patient Liaison
Seven Oaks Women's Center
San Antonio, TX
01.2020 - Current
- Provided excellent customer service with a helpful and friendly attitude
- Greeted 60 to 90 patients per shift, coordinated check in, collected insurance and directed them to their destination
- Maintained an organized, clean, professional workspace and waiting area
- Provided administrative and clerical support via EMR system and Microsoft Excel
- Managed day-to-day front desk operations for a busy Gynecology Clinic.
L&D Unit Clerk
Methodist Hospital
San Antonio, TX
01.2018 - 01.2020
- Completed assignments independently and demonstrated teamwork when needed using effective communication with coworkers, supervisors, physicians and the public
- Answered multi-line telephone system and respond to request efficiently in a friendly courteous and professional manner
- Schedule, request or communicate necessary patient information with regard to hospital policies
- Demonstrated knowledge in all aspects of medical terminology and accurately transcribed physician's orders.
OB Tech
Guadalupe Regional Medical Center
Seguin, TX
04.2014 - 10.2018
- Functioning as the instrument nurse on surgical procedures
- Setting up and caring for specialized equipment
- Performing related duties in the Operating Room
- Responsible for stocking and ordering needed supplies
- Provide patient care.
First Impressions Director
Juniper Village at Aurora
Aurora, CO
07.2012 - 03.2014
- Answering incoming telephone calls, forward and take messages as appropriate
- Oversee all components of First Impressions Program
- Perform functions of computer/data processor as needed
- Responsible for administrative and clerical duties
- Serve as Manager on Duty as required.
Education
Associate of Applied Science - Massage Therapy
Cambride College
Denver, CO07-2006
Skills
- Reception Management
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Sterilization procedures
- Adaptability
- Techinical Proficiency
References
Professional references available upon request
Languages
Spanish
Professional
Timeline
Patient Service Representative
START Center for Cancer Care
10.2022 - Current
Patient Liaison
Seven Oaks Women's Center
01.2020 - Current
L&D Unit Clerk
Methodist Hospital
01.2018 - 01.2020
OB Tech
Guadalupe Regional Medical Center
04.2014 - 10.2018
First Impressions Director
Juniper Village at Aurora
07.2012 - 03.2014
Associate of Applied Science - Massage Therapy
Cambride College
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