Felipe Pansoy
San Jose,CA
Summary
Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Training Specialist
San Francisco Municipal Transportation Agency
San Francisco, CA
07.2021 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
Transit Instructor
San Mateo County Transit District
San Mateo, CA
10.2018 - 07.2021
- Supervised, conducted classroom training, behind the wheel training of trainees, operators, utility workers in accordance with the Standard Operating Procedures of SamTrans.
- Conducted DMV testing for for new trainees.
- Retrained operators coming from LOA, Accident Re-training, and specialized training.
- In the field, Operator Evaluation for both new trainees and operators as needed.
- Updated VTT of all commercial licenses holders of SamTrans by inputting data into training database and their physical folders.
Bus Operator
San Mateo County Transit District
San Mateo, CA
06.2008 - 10.2018
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Adhered to all traffic laws and regulations including speed limits, stop signs.
- Monitored road conditions for hazards such as potholes or debris that could cause an accident or delay arrival times.
Education
Some College (No Degree) - Business Administration and Management
San Carlos University
Cebu, PhilippinesSkills
- Classroom Experience
- 8 Years Supervisory Experience
- Strong Communication Skills
- Ability to make decisions with sound judgement even in difficult and stressful situations
- Knowledgeable of Microsoft Suite
Certification
- ETP Certified (DMV Examiner)
- TSI Certified in both (Instructor's course for Transit Trainers and Fundamentals of Bus Collision)
- Licensed California Real Estate Broker (Active)
Timeline
Transit Training Specialist
San Francisco Municipal Transportation Agency
07.2021 - Current
Transit Instructor
San Mateo County Transit District
10.2018 - 07.2021
Bus Operator
San Mateo County Transit District
06.2008 - 10.2018
Some College (No Degree) - Business Administration and Management
San Carlos University
- ETP Certified (DMV Examiner)
- TSI Certified in both (Instructor's course for Transit Trainers and Fundamentals of Bus Collision)
- Licensed California Real Estate Broker (Active)
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