Felipe Sanchez
Alpharetta,GA
Summary
Hardworking, reliable young worker with a strong desire to expand knowledge and skills.
Highly organized, and punctual willing to learn and grow.
Proven hospitality professional with a track record of enhancing customer satisfaction at Dante New York City, adept in stress management and menu memorization. Skilled in fostering seamless service through effective communication and a positive attitude, significantly improving guest experiences. Expertise in food safety and efficient service coordination showcases a commitment to excellence and team success.
Overview
4
4
years of professional experience
Work History
Host
Dante New York
New York, NY
01.2024 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Drink Runner
Dante New York City
New York, NY
07.2020 - 01.2024
- Dante NYC, one of the top 50 bars in the world and #1 in New York.
- Ensured accurate drink orders by thoroughly reviewing tickets and communicating with bartenders.
- Adhered to strict safety protocols while handling glassware and serving alcoholic beverages responsibly.
- Handled cash transactions accurately, processing payments efficiently using point-of-sale systems for an improved checkout experience.
- Assisted with special events or promotions as needed, ensuring guests enjoyed a memorable experience while visiting the establishment.
- Maximized efficiency by carrying multiple drink orders at once, reducing wait times for customers.
- Assisted bartenders in preparing garnishes and glassware for specialty cocktails, streamlining the drink-making process.
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
Manager's Assistant
Our Lady of Fatima Church
Queens, NY
06.2020 - 07.2020
- I worked at the Fatima Church in Queens NYC, assisting with building maintenance and also helping in the pastor's house with various tasks and including serving the Hispanic community.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Monitored and managed social media accounts.
Server
Pollos A La Brasa Mario
New York, NY
12.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Instituto IMEC - Social Communication, Journalism, Radio And Tv.
San Fernando Cuba
Pereira, Colombia 11.2017
Skills
- Menu memorization
- Food safety understanding
- Stress Management
- Positive attitude
Languages
Español
Native or Bilingual
English
Professional Working
Timeline
Host
Dante New York
01.2024 - 04.2024
Drink Runner
Dante New York City
07.2020 - 01.2024
Manager's Assistant
Our Lady of Fatima Church
06.2020 - 07.2020
Server
Pollos A La Brasa Mario
12.2019 - 05.2020
Instituto IMEC - Social Communication, Journalism, Radio And Tv.
San Fernando Cuba