Felisha Ballard
Elizabethtown,NC
Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Cellular Sales Verizon
10.2022 - Current
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Account Executive
Dish Network
07.2021 - 10.2022
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
Sales Consultant
Lumberton Honda
05.2018 - 07.2021
- Provided sales and customer service assistance to walk-in traffic
- Negotiated vehicle prices and secure financing for customers.
- Located desired vehicles at auctions and other dealerships.
- Demonstrated vehicles and features, and conduct test drives.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Retail Sales Representative
Verizon Wireless
05.2010 - 11.2016
- Consistently hit and exceeded sales goals by 20 percent.
- Built relationships with customers to increase likelihood of repeat business
- Engaged with customers in a sincere and friendly manner.
- Recommended merchandise to customers based on their needs and preferences.
Customer Service Representative
AT&T
04.2008 - 05.2010
- Accurately documented, researched and resolved customer service issues.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
- Addressed and resolved customer product complaints empathetically and professionally.
Education
High School Diploma - undefined
Tar Heel High School
2002
Skills
- Customer interface expertise
- Persuasive speaker
- Strong problem solving aptitude
- Familiarity with Key Performance Indicators (KPIs)
- Excellent work ethic
- Strong interpersonal skills
- Extremely organized
- Self-sufficient
- Negotiation Tactics
- Verbal and Written Communication
- Effective Selling Techniques
- Customer Service
- Retail Store Operations
- Inventory Tracking
Certification
- Licensed Real Estate Agent- February 2023-current
- Licensed Mortgage Loan Officer March 2023-current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Associate
Cellular Sales Verizon
10.2022 - Current
Account Executive
Dish Network
07.2021 - 10.2022
Sales Consultant
Lumberton Honda
05.2018 - 07.2021
Retail Sales Representative
Verizon Wireless
05.2010 - 11.2016
Customer Service Representative
AT&T
04.2008 - 05.2010
High School Diploma - undefined
Tar Heel High School
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