Sade Watson
Newark,DE
Summary
Proven achiever with a track record of enhancing customer satisfaction and exceeding sales targets at Xfinity. Demonstrates exceptional customer service and problem-solving aptitude, leading to significant revenue growth. Skilled in CRM software and adept at fostering positive relationships, both with clients and as an Assistant Manager at Rent A Center Warehouse & Retail Store. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Excited to start with a company that is not just a job but a career I can learn and grow with long term.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Xfinity
04.2016 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Assistant Manager/Billing and Collections Specialist
Rent A Center Warehouse & Retail Store
12.2012 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- More than effectively sold services to clients and met monthly goals
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
GED -
Keystone Job Corporation
Drums, PA01.2007
Skills
- Sales/ Exceptional Customer Service
- Detail-oriented
- Customer interface expertise
- Cheerful and energetic
- Quick learner
- Strong problem solving aptitude
- Reliability
- Over achieving in goals and performance
Timeline
Inside Sales Representative
Xfinity
04.2016 - Current
Assistant Manager/Billing and Collections Specialist
Rent A Center Warehouse & Retail Store
12.2012 - 04.2016
GED -
Keystone Job Corporation