Felisha Hermosillo
Tucson,AZ
Summary
Sociable, reliable and accurate are the three characteristics I obtain. I am a highly experienced customer service employee. I have worked for several companies that are listed and gained the best experience for this job. I am a motivated and energetic individual that has a passion for learning new skills. My overall goal is to maintain bar back experience to eventually serve as a bartender.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Curves Cabaret
Tucson, AZ
01.2023 - Current
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Administrative Assistant
Northwest Exterminating
Tucson, AZ
01.2021 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Service Representative
Citibank
Tucson, AZ
10.2018 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Alorica
Tucson, AZ
02.2016 - 10.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Rincon High School
Tucson, AZ05-2015
Skills
- Menu Memorization
- Accurate Cash Handling
- Cleanliness and sanitation
- Price memorization
- Beverage knowledge
- Customer Service
- ID Verification
- Professional Appearance
Timeline
Cocktail Server
Curves Cabaret
01.2023 - Current
Administrative Assistant
Northwest Exterminating
01.2021 - Current
Customer Service Representative
Citibank
10.2018 - 01.2021
Customer Service Representative
Alorica
02.2016 - 10.2018
High School Diploma -
Rincon High School
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