Felisitas Espinoza
San Marcos,TX
Summary
Talented individual with 19 years of success in fast-paced environments and 8 years of management experience. Strategic thinker with strong problem-solving skills and a proven ability to build effective teams. Committed to identifying and leveraging growth opportunities, eager to learn new skills through hands-on experience. Excels in both team-based and independent capacities, bringing a strong work ethic excellent organizational skills, and cleanliness to any project.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tractor Supply
09.2014 - Current
- Established, enforced and updated policies keeping business agile and responsive to changing market.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Commercial Lines Services Representative
Progressive
09.2019 - 05.2020
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Answered 30 calls per shift
- Improved operations by working with team members and customers to find workable solutions. Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Medical Assistant
Austin Community College
Austin, TXManicurist -
Total Transformation Institute of Cosmetology
San Marcos, TX12-2024
Skills
- Technical support services
- Meeting schedule deadlines
- Intake services
- Outstanding cleanliness
- Client services quality
- Confidential services
- Compliance with regulatory guidelines
- Services oversight
- Meeting deadlines
- Commercial customers
- Checking credit lines
- Client services
- Proficient in Excel, Word, PowerPoint, Outlook, and Office
Certification
Barbicide
Human Trafficking Awareness
Mastering Acrylic Application
Timeline
Commercial Lines Services Representative
Progressive
09.2019 - 05.2020
Assistant Store Manager
Tractor Supply
09.2014 - Current
Barbicide
Human Trafficking Awareness
Mastering Acrylic Application
Some College (No Degree) - Medical Assistant
Austin Community College
Manicurist -
Total Transformation Institute of Cosmetology
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