Felix Heredia
Albuquerque,New Mexico
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Able to properly communicate in both English and Spanish
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Toby Barela
05.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Server
La Michoacana Ice Cream Bar
09.2021 - Current
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Cleaned tables and chairs to prepare dining area for next customers
- Served food and beverages to patrons and immediately remedied issues with orders
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Filled condiments and napkin containers during slack periods
Education
Bachelor Of Arts - Psychology
University of New Mexico
Albuquerque, NMHigh School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05.2023
Skills
- Check Payment Processing
- Dish Preparation
- Workflow Coordination
- Warm and Friendly
- Cleaning and Sanitizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
To-Go Specialist
Toby Barela
05.2023 - Current
Server
La Michoacana Ice Cream Bar
09.2021 - Current
High School Diploma -
Atrisco Heritage Academy High School
Bachelor Of Arts - Psychology
University of New Mexico
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