Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Felix Montas

Fort Myers,Florida

Summary

Adept at fostering customer relationships and enhancing sales, I excelled at Aeropostale by implementing effective problem-solving and multi-tasking, leading to a significant increase in repeat business. My blend of excellent people skills and proficiency in time management consistently supported team objectives and operational efficiency.

Overview

3
3
years of professional experience

Work History

Sales Associate

Aeropostale
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Assistant

MontasCorp
08.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Assisted manager in all aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Sales Associate

Aeropostale
11.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Writing And Digital Media

Penn State Berks
Reading, PA
03-2027

No Degree - Digital Media Design

Florida Gulf Coast University
Fort Myers, FL
03-2027

High School Diploma -

Fort Myers High School
Fort Myers, FL
03-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Client service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Aeropostale
05.2024 - Current

Assistant

MontasCorp
08.2022 - Current

Sales Associate

Aeropostale
11.2021 - 04.2022

No Degree - Writing And Digital Media

Penn State Berks

No Degree - Digital Media Design

Florida Gulf Coast University

High School Diploma -

Fort Myers High School

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Felix Montas