Felix Ortiz III
Franklin,OH
Summary
Experienced Cyber Transport Technician with 5 years of experience with the United States Air Force as well as Aerospace Medical Training for 2 years. Experienced Paid Search Analyst with 1 year experience. Delivery Driver experience for 2 years. Highly motivated worker ready to learn and take on any and all tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Center Technician
High Prairie Services
Wright Patterson AFB, OH
06.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
Infrastructure Technician
Intrepid Solutions
Wright Patterson AFB, OH
03.2023 - 06.2024
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Installed Fiber Lines for customer moves
- Troubleshot and executed customer connectivity issues
- Employed customer service to the highest of NASIC standards
Paid Search Analyst
Acronym
Remote
08.2022 - 01.2023
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
- Built, implemented and updated effective SEO strategies.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
Aerospace Medical Technician
United States Air Force
01.2022 - 01.2023
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Scheduled appointments and surgeries for patients.
- Educated patients about treatments, medications and home care for conditions.
- Collected and safely handled specimens for laboratory tests.
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Learned new techniques to better serve patients' needs.
Cyber Transport Specialist
Unites States Air Force
11.2015 - 06.2021
- Provided on base and deployed command and control support for all special operations assigned aviation forces within the Indo-Pacific Command.
- Supported Special Operations Command-Pacific with command, control, communications, computer and intelligence systems to support 835 personnel, 6 on base units, and $1.3 billion aircraft fleets.
- Maintained and taught cryptographic and satellite communications equipment throughout 43 nations within the Indo-Pacific region.
- Sustained a $35 million communications suite for 13 unit type codes with 83 airmen.
- Secured NIPRNET/SIPRNET $135 million cyber terrain for Wright Patterson Air Force Base major command unit with 3 wings and 115 partner units.
- Installed, maintained, and troubleshot 2,000 network devices and 180 intrusion detection system components for 29,000 mission partners.
- Oversaw computer security requirements and keying material updates for infrastructure operations encryption network devices.
- Administered Voice over Secure Internet Protocol and regulated Cisco Unified Call Manager services for 5,000 Air Force Materiel Command members/5 bases.
- Supervised team of 10 staff members.
Delivery Driver
Sherwin-Williams
06.2013 - 10.2015
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Loaded truck and properly secured items to prevent damage for over 5,000 deliveries.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2013
Skills
- Network support
- Component installation
- Mobile device management
- Staff assistance
- Problem resolution
- Relationship development
- Heavy hauling
- Teamwork
- MS Office
- Testing And Troubleshooting
- Network Systems
Accomplishments
- Awarded the honor graduate ribbon during basic training for above average physical fitness and written examinations
- Awarded certificate for passing the National Registry of Emergency Medical Technician Exam
- Supervised team of 8 staff members.
- Collaborated with team of 5 in the development of the new IPC 3 Building for Wright Patterson AFB
Certification
- Comptia Security+ SY0-501
- Top Secret Clearance
- Fiber U Basics Certification
Timeline
Data Center Technician
High Prairie Services
06.2024 - Current
Infrastructure Technician
Intrepid Solutions
03.2023 - 06.2024
Paid Search Analyst
Acronym
08.2022 - 01.2023
Aerospace Medical Technician
United States Air Force
01.2022 - 01.2023
Cyber Transport Specialist
Unites States Air Force
11.2015 - 06.2021
Delivery Driver
Sherwin-Williams
06.2013 - 10.2015
High School Diploma -
Newburgh Free Academy