Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Felix Ortiz III

Franklin,OH

Summary

Experienced Cyber Transport Technician with 5 years of experience with the United States Air Force as well as Aerospace Medical Training for 2 years. Experienced Paid Search Analyst with 1 year experience. Delivery Driver experience for 2 years. Highly motivated worker ready to learn and take on any and all tasks.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Data Center Technician

High Prairie Services
Wright Patterson AFB, OH
06.2024 - Current
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.

Infrastructure Technician

Intrepid Solutions
Wright Patterson AFB, OH
03.2023 - 06.2024
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Developed and documented network policies, procedures and standards.
  • Installed Fiber Lines for customer moves
  • Troubleshot and executed customer connectivity issues
  • Employed customer service to the highest of NASIC standards

Paid Search Analyst

Acronym
Remote
08.2022 - 01.2023
  • Created content strategies for digital media.
  • Created customized marketing materials to increase product awareness.
  • Built, implemented and updated effective SEO strategies.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.

Aerospace Medical Technician

United States Air Force
01.2022 - 01.2023
  • Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
  • Scheduled appointments and surgeries for patients.
  • Educated patients about treatments, medications and home care for conditions.
  • Collected and safely handled specimens for laboratory tests.
  • Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Learned new techniques to better serve patients' needs.

Cyber Transport Specialist

Unites States Air Force
11.2015 - 06.2021
  • Provided on base and deployed command and control support for all special operations assigned aviation forces within the Indo-Pacific Command.
  • Supported Special Operations Command-Pacific with command, control, communications, computer and intelligence systems to support 835 personnel, 6 on base units, and $1.3 billion aircraft fleets.
  • Maintained and taught cryptographic and satellite communications equipment throughout 43 nations within the Indo-Pacific region.
  • Sustained a $35 million communications suite for 13 unit type codes with 83 airmen.
  • Secured NIPRNET/SIPRNET $135 million cyber terrain for Wright Patterson Air Force Base major command unit with 3 wings and 115 partner units.
  • Installed, maintained, and troubleshot 2,000 network devices and 180 intrusion detection system components for 29,000 mission partners.
  • Oversaw computer security requirements and keying material updates for infrastructure operations encryption network devices.
  • Administered Voice over Secure Internet Protocol and regulated Cisco Unified Call Manager services for 5,000 Air Force Materiel Command members/5 bases.
  • Supervised team of 10 staff members.

Delivery Driver

Sherwin-Williams
06.2013 - 10.2015
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Loaded truck and properly secured items to prevent damage for over 5,000 deliveries.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06.2013

Skills

  • Network support
  • Component installation
  • Mobile device management
  • Staff assistance
  • Problem resolution
  • Relationship development
  • Heavy hauling
  • Teamwork
  • MS Office
  • Testing And Troubleshooting
  • Network Systems

Accomplishments

  • Awarded the honor graduate ribbon during basic training for above average physical fitness and written examinations
  • Awarded certificate for passing the National Registry of Emergency Medical Technician Exam
  • Supervised team of 8 staff members.
  • Collaborated with team of 5 in the development of the new IPC 3 Building for Wright Patterson AFB

Certification

  • Comptia Security+ SY0-501
  • Top Secret Clearance
  • Fiber U Basics Certification

Timeline

Data Center Technician

High Prairie Services
06.2024 - Current

Infrastructure Technician

Intrepid Solutions
03.2023 - 06.2024

Paid Search Analyst

Acronym
08.2022 - 01.2023

Aerospace Medical Technician

United States Air Force
01.2022 - 01.2023

Cyber Transport Specialist

Unites States Air Force
11.2015 - 06.2021

Delivery Driver

Sherwin-Williams
06.2013 - 10.2015

High School Diploma -

Newburgh Free Academy
Felix Ortiz III