Fenisha Turner
Mesquite,US
Summary
Front Desk and Customer Service Clerk with extensive experience in hospitality and administration. Expertise in client interaction, phone management, scheduling, payment processing, and issue resolution. Demonstrated ability to multitask effectively while maintaining professionalism in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Front Desk Assistant
Doubletree By Hilton
Dallas, TX
07.2019 - Current
- Manage the check-in/check-out process, including verifying reservations, processing payments, and issuing room keys.
- Maintain accurate records of guest accounts, reservations, and billing.
- Handle guest complaints and escalate issues to management when needed.
Front Desk Administrator
City Hospital At White Rock
Dallas, TX
07.2015 - 07.2019
- Greet and assist patients, families, and visitors in a professional and courteous manner.
- Answer and direct incoming phone calls, take messages, and provide hospital information.
- Register patients, verify insurance, and update demographic information in the hospital system.
Front Desk Receptionist
Silverleaf Resorts Inc
Irving, TX
04.2009 - 07.2015
- Greets, registers, and assigns rooms to guest.
- Handles confidential information including guest records with a high degree of integrity.
- Promptly and effectively deals with guest request and complaints.
Education
High School Diploma -
Lincoln High School
Dallas, TXSkills
- Executive support and administration
- Performance reporting
- Customer satisfaction strategies
- Attention to detail
Timeline
Front Desk Assistant
Doubletree By Hilton
07.2019 - Current
Front Desk Administrator
City Hospital At White Rock
07.2015 - 07.2019
Front Desk Receptionist
Silverleaf Resorts Inc
04.2009 - 07.2015
High School Diploma -
Lincoln High School