Ferderrica Hernandez
Hearne
Summary
Experienced in customer service with a strong background in food and beverage operations. Demonstrated ability to efficiently process transactions, handle cash accurately, and maintain cleanliness in service areas. Successfully resolved customer complaints in accordance with company policies, ensuring a positive dining experience. Proficient in utilizing point-of-sale systems to manage orders and payments while promoting menu items effectively.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Lost creek store
07.2024 - 02.2025
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and maintaining a positive shopping experience.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Waitress
Becky’s Taqueria
Hearne
06.2020 - 06.2024
- Provided exceptional customer service by efficiently taking and delivering orders, ensuring a pleasant dining experience.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Waco High School
Waco, TX06-2011
Skills
- Point of sale operation
- Cash handling
- Customer service
- Transaction processing
- Attention to detail
- Problem solving
- Conflict resolution
- POS systems
- Order taking
Certification
- Safe serve
- TABC certification
Timeline
Cashier
Lost creek store
07.2024 - 02.2025
Waitress
Becky’s Taqueria
06.2020 - 06.2024
High School Diploma -
Waco High School