Fernanda Flores
El Paso,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
02.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Real Estate Agent
Winterberg Realty
03.2021 - 01.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed and enhanced critical thinking skills, communication skills and problem solving skills
UMC Volunteer
UMC Hospital
06.2018 - 07.2018
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Developed customer service skills
Education
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Eastlake High School
El Paso, TX06-2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Memory retention
- High-volume
- Sales Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
02.2023 - 08.2023
Real Estate Agent
Winterberg Realty
03.2021 - 01.2022
UMC Volunteer
UMC Hospital
06.2018 - 07.2018
Bachelor of Arts - Psychology
The University of Texas At El Paso
High School Diploma -
Eastlake High School
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