Fernanda Gomes Do Carmo

• Served as a primary point of contact for the insurance policy renewal department, supporting customers throughout the renewal process.
• Proactively contacted policyholders to review coverage, explain policy changes, and present renewal options tailored to their needs.
• Prepared and provided auto insurance policy quotes, comparing coverage options and assisting customers in making informed decisions.
• Supported customer retention efforts by identifying coverage needs, addressing questions, and facilitating the renewal process.

• Operated cash register, processing transactions accurately and efficiently for smooth sales operations.
• Provided exceptional customer service by assisting patrons with orders and inquiries.
• Collaborated with team members to prepare baked goods, ensuring quality and freshness throughout shifts.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.

- Provided active and receptive customer service to enhance customer experience;

- Resolved customer inquiries and assisted with problem-solving to ensure satisfaction;

- Data research and systems updating;

- Managed CRM system and SENAC solution to optimize customer interactions..

- Consultative sales of in-person postgraduate courses.

- Entered customer data into systems to maintain accurate records.;

- Contact with other sectors of the institution.

Contracting company: SENAC Santo Amaro University Center

- Delivered active and receptive customer service, ensuring customer satisfaction;

- Resolved customer inquiries and provided assistance to enhance service experience;

- Resolve doubts and generally assist customers;

Managed CRM system and SENAC solution to streamline customer interactions.

- Conducted consultative sales for in-person postgraduate courses, aligning customer needs with suitable programs;

- CRM System and SENAC Solution;

- Contact with other sectors of the institution;

• Managed and maintained Excel spreadsheets to ensure accurate data entry and organization, streamlining information retrieval.
• Provided professional client support as primary point of contact for Banco Santander, effectively addressing requests and facilitating communication.
• Assisted with employee timekeeping and timesheet management, monitoring attendance records to support timely payroll processing.

Contracting company: ISS Servisystem do Brasil

• Managed and maintained Excel spreadsheets, ensuring accurate data entry, organization, and timely updates.
• Provided professional client support and served as a primary point of contact for Banco Santander, addressing requests and ensuring effective communication.
• Assisted with employee timekeeping and timesheet management, monitoring attendance records and supporting accurate payroll processing.