Fernanda Llama
Las Vegas,NV
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over my years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
STARBUCKS COFFEE COMPANY
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
Phlebotomist
CSL Plasma
04.2022 - 01.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Barista
STARBUCKS COFFEE COMPANY
11.2020 - 04.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Solider, Unit Supply Specialist
U.S. Army Active Duty
07.2018 - 12.2020
- Improved supply chain efficiency by streamlining inventory management processes.
- Reduced order processing time through the implementation of an automated system.
- Enhanced supplier relationships by maintaining open lines of communication and timely payments.
- Managed procurement activities for optimal cost savings, negotiating with vendors for best prices and terms.
Education
Associate of Science - Nursing
Las Vegas College
Las Vegas, NV04.2024
Skills
- Team Building and Leadership
- Work Planning and Prioritization
- Attention to Detail
- Adaptability
- Excellent Communication
Affiliations
- Womens Veterans Association
Certification
BLS certified
AHA CPR Certified
HIPAA Certified
Timeline
Barista Shift Lead
STARBUCKS COFFEE COMPANY
01.2024 - Current
Phlebotomist
CSL Plasma
04.2022 - 01.2024
Barista
STARBUCKS COFFEE COMPANY
11.2020 - 04.2022
Solider, Unit Supply Specialist
U.S. Army Active Duty
07.2018 - 12.2020
Associate of Science - Nursing
Las Vegas College
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